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Frequently Asked Questions (FAQs)

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Questions About Ordering

Questions about Original Artwork

Questions about the Artists

Questions About Reproductions

Questions About Our Business


Why Should I Buy From This Website?

Our brick & mortar gallery has been in business since 2007 and is authorized to sell Disney Products from top Disney Licensees including Collectors Editions, ACME, Choice Collectibles, Enesco, and Precious Moments. We strive to provide the best customer service and are proud to be the only galleries to offer ALL of the following:

•    Free Return Policy: If you don’t love it, we don’t want you to keep it. This is why we offer 100% money back guarantee on all purchases made within 5 days of receipt. There is NO restocking fee and yes, we even pay for all shipping costs! We’re happy to extend this past the 5 days upon request. Not valid for international shipments, layaway orders, custom orders, Mark Keathley, Robert Finale, or originals.

•    5% back with our Goofy Rewards Program: It’s Free and when you register on our website, you are automatically enrolled in our free rewards program. Our members receive 5% store credit on all future purchases and we do all the work! For example, if you place an order for $1000, we deposit $50 in your rewards account that you can use towards a future purchase or let your rewards build up over time since your rewards do not expire nor is there any cap limit on your credit. You can check your balance at any time by logging into your account. Our rewards program applies to online purchases only and is not redeemable in combination with other discounts

•    12 month 0% financing through Synchrony Financial.  Click Here For Details.  Quick 10 minute approval allows you to take a full year to pay your balance off. Please call 800-771-9501 or visit one of our locations for more information.

•    Free 6 month layaway: put 25% down and take 6 months to pay the balance off. Layaway reserves your order so that you will still receive your products even if it sells out during the 6 month time frame. Layaway cancellations will receive store credit only.

•    Free standard shipping in the contiguous United States on any purchases totaling $200 or more. Most in-stock items will ship 3-6 business days after receipt of your order. Please note, we use state of the art boxes & packing materials which ship from our state of the art, climate controlled warehouse facility. This combined with free shipping costs is quite a bargain! Please click here to review shipping details.

•    We have one of the largest inventories of ORIGINAL paintings.

•    We offer the largest choices of frame selections.

•    Low Price Guarantee: We are committed to offering you the best possible prices. We are happy to meet our competitor’s pricing if you find the same product available from an authorized retailer. Reduction of price or price matching is subject of approval by management. Low price guarantee may not apply to certain products or promotions.

•    No sales tax for any orders shipped outside the state of Colorado. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states outside Colorado, where Enchanted Paintings does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing authorities. International orders may be subject to applicable duties, taxes and tariffs paid for by the receiving party.

•    We have an "A" Rating with the Better Business Bureau. Sure, we’re human and from time to time we’ll make a mistake. But we always work hard to make it right for our customers. We cherish your business and our goal is to retain your business by doing our very best to make you happy.

•    Free Artist Events: Almost monthly, one of the original Disney artists will visit our Disney Art Gallery in Denver, Colorado where they can physically add any embellishments and sign artwork purchased during this event. Since we typically stream a live web cast of this event, collectors do not have to be physically present but may instead, just tune in and watch the event live where they can call in and place orders and then watch the artist physically work on it for them.  Collectors can even arrange to ship back their paintings (at the customer’s expense) to take advantage of such events.

•    We are not just a website, we operate two state of the art brick and mortar art galleries in Colorado with Knowledgeable staff who you can easily access in person or by phone. Our gallery is open from 10 am to 7 pm Mountain time 7 days a week and we often answer our phones after hours as well. You will not speak to a machine or answering service but rather a professional art consultant who treasures your interest and is not a pushy salesperson.  Call us anytime on our toll free number at 800-771-9501.

•    We offer free written appraisals only for our customers and only on those works purchased from our gallery.

•    We have partnered with and raised over $70,000 for a number of different Charitable Organizations including the Tim Tebow Foundation, Convoy of Hope, and Alzheimer’s Association.

How Does the Goofy Rewards Program Work?

When you register on our website, you are automatically enrolled in our free Goofy rewards program. Our members receive 5% store credit on all future purchases and let us do all the work! For example, if you place an order for $1000, we deposit $50 in your rewards account that you can use towards a future purchase or let your rewards build up over time since your rewards do not expire nor is there any cap limit on your credit. You can check your balance at any time by logging into your account. Our rewards program applies to online purchases only and is not redeemable in combination with other discounts.

Do you sell original artwork?

Yes we do. Please check the Originals section of our online gallery to see our selection of in-stock original artwork. Please give us a call if you are interested in purchasing an original that you don't see in our online gallery and we will find out if it is still available.

Why Not to Purchase from Ebay or other unauthorized Disney Retailers?

The Internet is known for finding deals, however, one should most definitely purchase from an authorized gallery such as ours (you can easily check out our credentials on Disneyfineart.com) to ensure the work is legit. We cannot express how many times we have had a customer come into the gallery asking for help with an online purchase where they were misinformed, scammed or duped altogether, which resulted in their decision to purchase a painting they would find later, was worthless. Although Disney does a fantastic job at enforcing copyright laws, there are just too many Disney themes and characters so widely duplicated by unauthorized artists that they cannot possibly find all of it. In fact, Asian countries are often the most rampant at creating fraud and since they are overseas, there is no way to enforce our copyright laws onto them.  Most of all, it’s just too risky to take this chance. Remember, a Disney painting is typically a family heirloom, something your family will have forever and not worth taking a risk.

What is Your Return Policy?

Simple: If you don’t love it, we don’t want you to keep it. If within 5 days after receiving your order you no longer wish to keep it, we’ll not only ship it back at our expense, but we’ll give you 100% moneyback guarantee with no restocking fees.  This policy excludes Mark Keathley, Robert Finale, and Original Artwork.

How Much Does Shipping Cost?

We offer free shipping via Fed Ex Ground to the continental US on all orders over $200. Orders under $200 can typically cost from $7 to $20. Customer will be responsible for all shipping costs to Hawaii, Alaska or any international destinations and all VAT & customs. Customers may choose to expedite their shipping which do incur an extra charge. Please call us at 800-771-9501 to get a quote for an express package delivery. We do not charge for any of the state of the art shipping boxes & supplies required to get your order safe to its destination.

How safe is the shipping process?

Very safe. We frequently hear praises from our customers on our elite packing system and it is extremely rare we incur any damages.  Each item is expertly packed and if it’s a framed painting, it is wrapped in foam, corner protectors applied and packed in a heavy-duty, size-specific box at our warehouse facilities. We ship via FedEx and we pay the insurance costs. If there are any damages, we will do everything we can to make it as easy as possible for you to get a replacement as soon as possible.

How Long Will it Take to Receive my Order?

It depends on what products are ordered (see estimated listings below). If you have a time sensitive order, please notify us and we will work extremely hard to make it happen and give you options to expedite shipping as well. We will also email you the Fed Ex tracking number when your package ships so you can track it and will know the date your order is due to arrive. Here are estimated shipping times:
•    Majority of gift items ship in 1 to 3 business days.
•    Unframed Canvas & paper typically ship in 3 to 7 business days.
•    FRAMED Limited Edition canvases: Since there are over 480 different sizes and choices of frames, we typically have to make the frame from scratch. As a result, framed canvases may take 5 to 15 business days to ship.

Although we deem our time estimates to be very reliable, they are not guaranteed and do not include the length of time Fed Ex needs to transport your order from our warehouse to you. Most shipments will come from either our Colorado or California warehouse. Therefore, please allow an additional 4 to 5 business days (for east coast orders or 2 to 3 days for west coast orders).

Do I have to be home to sign for the package?

We always recommend you have your order ship to a location where someone is physically present (home or work). Orders under $200 do not require a signature and if nobody is home, it will be left at your doorstep. Orders over $200 do require a signature. You may choose to allow the package to be left without a signature however, in these cases, insurance is not valid and the customer is responsible for any theft or damages. You may also choose to have your order shipped to an authorized Fed Ex ship center (NOT a Drop Box) close to your home or work and they are typically open late hours and will sign on your behalf. You then simply go to the facility, show them your ID and pick it up. This is often a free service. However, you’ll want to check with the facility you choose first to inquire about any fees and you would be responsible for any fees. You can find such Fed Ex facilities by visiting this link: http://www.fedex.com/locate/

What Kind of Special Events do you Offer?

Our Colorado Galleries will offer anywhere from 6 to 8 artist events a year in which we fly one or more artists to Colorado where they meet and interact with our collectors, sign their artwork, may embellish it as well, and in some cases, the artist may draw an original sketch for the collector. We also offer special events for our VIP customers.

Is Purchasing Disney Fine Art a Good Investment?

This is a great question to ask any gallery to test their integrity. We have heard so many gallery owners brag to customers that what they are buying will be worth ten times more in years to come. We find this a very unethical and unprofessional response and caution you from buying from anyone who makes a statement like that. We always like to encourage the collector to purchase based on a personal investment: you love the painting and chances are it will become a family heirloom. After all, there are not many things you can buy today for under $1,000 which over the years will go to your kids and then your kid’s kids.
On a financial basis, typically, artwork will appreciate based on this principle: The more famous or well known the artist is, the higher the demand for their art and the more likelihood their art will sell out.
Although limited editions from such artists can appreciate, originals from the artist hold the greatest value since original art is completed entirely by the artist and there is only ONE original. An extra bonus is if the original was published by Disney. You may love the image but if it was published by Disney, that means Disney had to love it so much that they approved it to be published and reproduced. After Disney gives the go ahead for one of their pieces to be published, limited edition reproductions (called Giclees) will often be reproduced and offered for sale at the various Disney theme parks and authorized Disney Galleries throughout the world. This means that piece of work will be seen and recognized more than an unpublished original and the more recognized an original is, the more value it typically retains. For example, Disney Licensed artist James Coleman achieved this stature years ago. Prior to having his Disney artwork published, James gained notoriety as one of the top Disney background artists who worked on major motion pictures such as “Beauty and the Beast” and “Little Mermaid” to name a few. As a result, James’ original Disneys often fetch $20,000 to $80,000.
Some collectors like to support a new Disney artist in hopes that their work will become more popular which often results in that artist’s works going up more in price. A great example is Rodel Gonzalez who was a new Disney artist about 4 years ago. At that time, you could purchase one of his original Disney paintings for around $3,000. Since then, Rodel’s popularity has exploded and this same original painting which sold for $3000 would now sell for $8000.
Something else galleries often will not tell you is due to the rampant frauds which are sold in today’s market, a collector may encounter some difficulties in selling a piece of artwork on their own since most intelligent buyers use caution and often prefer to purchase from an authorized reseller. With this in mind, a reseller may have to acquire the help of a gallery in order to successfully sell their piece, which often results in the gallery acquiring a percentage of the sale.

Do You Offer Appraisals?

We only offer appraisals on Disney product which our galleries in fact sold, since that is the only way we know it was authentic. Appraisals are free to our customers and should be seen as approximate estimated value and not factual or official value of their artwork.

How do you determine which artists to carry?

We only select artists that have been approved by Disney.  It is extremely difficult to get licensing through Disney as an artist.  Each original starts as a simple sketch that the artist submits to Disney for approval.  Once approved the artist starts to complete the finished product.  You can rest assured that everything on our website has been licensed through Disney and you are getting a high quality product.

How is original artwork reproduced?

There are multiple ways of reproducing artwork.  All of our limited edition artwork is reproduced to the highest standards using the most up-to-date methods available.  Please read on to the following reproduction methods to learn more about each one.

What is a Giclee Transfer?

Giclée printing (pronounced Jee-clay) is commonly considered to be the highest quality digital reproduction technique for fine art. It starts with an extremely high resolution, detailed scanning process during which the image and topography of the original artwork are captured into a digital file.  Then the giclée prints are created using specialized printers that literally spray the image onto a substrate such as canvas, paper, etc.

It is then hand trimmed and treated with a coat of varnish which protects the canvas from moderate amounts of scuffing, UV light exposure, moisture and humidity. Some editions are then hand embellished personally by, or in collaboration with, the artist in order to bring an even greater degree of depth and texture to the piece.  Embellishments are applied using colored acrylic paint that is complementary to the image, as well as a clear acrylic gel which adds texture and dimension to the original brushstrokes that are visible in the print.

Each piece is then carefully inspected for quality and upon passing inspection, goes on to be hand signed by the artist.  Once the artist signs the artwork, each piece is then individually hand numbered in accordance with the edition size.

Giclee - Hand Embellished

A hand embellished giclée is one which has received additional hand work on top of the printed image.  This adds additional color and dimension to the piece and is done in collaboration with the artist and is consistent with the artist’s style and vision for the print.

Giclee - Hand Textured Canvas

Giclées, for certain artists, may be produced on various types of hand textured canvas, which is meant to emulate the texture of their original artwork.  This is a specialized process, done entirely by hand, and developed in collaboration with the artists.  Because they are all done by hand, the texturing on each piece is similar, yet unique.

What is a Serigraph?

A serigraph can most easily be defined as a silk-screen or screen-print, albeit a very sophisticated and labor intensive one.  Using the original artwork as the master guide, each color is carefully hand separated into individual elements and burned onto separate screens.  The serigraph is then created by screening each color, one by one, onto the substrate (i.e. paper, canvas, etc.) thereby layering all the colors into their proper locations, pass by pass, through a process of physically pushing the ink through the openings in each of the color screens, ultimately combining to build the final image.

It is a painstaking, labor intensive and very precise technique, both in the color separating process and in the ability to keep all the screens in proper “registration” with one another throughout the lengthy process of laying down so many individual colors during multiple screen passes.

Considered a “traditional” printmaking technique because it is an analog process, serigraphy does not traditionally employ the use of a computer, but rather the careful artistic eye and technique of a master printer and color separator.

What is a Lithograph?

A lithograph is a printing method which dates back more that 200 years.  It began with “stone lithography,” a process by which an artist’s work was rendered onto a stone and with the use of various solutions that either attract or repel ink, the stone essentially became a stamp which could be pressed or rolled onto paper to transfer the image.

The modern version of this technique is a process called “offset lithography”.  Before a lithograph can be produced, the image is separated into four colors: Cyan (Blue), Magenta (Red), Yellow and Black (i.e. CMYK).  Since most colors in the spectrum originate from these colors, when they are combined to varying degrees, they can reproduce most color that may be found in the original work.  For this reason, this process is also commonly referred to as “Four Color Process” printing.

Offset lithography operates on a very simple principle: ink (which is oil based) and water don’t mix.  First, each of the four separated colors are transferred to their own individual aluminum plate.  During the printing process, each plate is dampened first by water, then ink.  The ink adheres to the image area, the water to the non-image area.  The image on the aluminum plate is then transferred like a stamp onto a rubber blanket creating a negative image, then the rubber blanket is rolled across the paper to create the final positive impression of that color onto the lithograph.  When all four colors are layered onto the same paper sheet (and in proper registration) they combine to create the final image.

What is Hand-Deckled Paper?

The term “hand deckled” is used to describe the finished edge of certain giclées or serigraphs which are printed on paper.  The edges of a hand deckled print undergo a “controlled tear” giving the edges a rough, jagged pattern as opposed to the clean straight edge of a print that is trimmed with a blade.  An example of this type of finish work can be seen in the Toby Bluth portfolio.  When framed, such prints are often “floated”, which places the matting well outside the edges of the paper so that the hand torn edges are visible.

What is a Gallery Wrap?

Gallery Wrapped is a type of fine art presentation which is intentionally un-framed.  The canvas is stretched across thick wooden stretcher bars and then held in place with staples on the back, thereby hiding the staples when the art is hung on the wall.  The result is that the image, as well as the “wrapped” edges, are visible.  Trevor Carlton, Mike Kungl and select works by Tim Rogerson and David Garibaldi are sold Gallery Wrapped.  Although it’s not necessary, it is still possible to frame a gallery wrapped image if desired.

How do I care for my painting?

It’s important to observe a few simple guidelines which will keep your Disney Fine Art looking beautiful for many years. 

Although each canvas print is treated with a UV coating to preserve the colors, the art should never be exposed to direct sunlight.  Prints should be stored or displayed in a controlled environment where ideally the temperature is not below 60 degrees or above 90 degrees Fahrenheit and the humidity is not below 40% or above 60%.

Prints should be cleaned by brushing lightly with a feather duster or cotton towel. Never use any solvents or household cleaning products to clean the canvas.